Elken Hong Kong, being part of Elken World, advocates strongly on Total Customer Satisfaction (TCS). Our TCS practices encompass all aspects of our management; most notably at our areas where our loyal customers are concerned. This page is dedicated to highlight some of our facilities towards this end.
Industry Leading Facilities:
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Our Customer Services staff is trained to handle enquiries from Distributors and customers at all time. As a strong advocate on quality services, we are constantly improving our Customer Services amenities in order to serve our Distributors and customers better. |
Impeccable Sales Processing Services:
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Our Sales Processing division in all our branches process walk-in product order requests during office hours. All Sales Processing areas are administered by our trained staff and are more than willing to assist our Distributors and customers alike at all time. The Sales Processing team is equipped with software system to assist all Distributors in matters relating to product order in an efficient manner. |
Second to None After-Sales Services:
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Our excellent after-sales services provided will always remain an undisputable advantage when customers decide to purchase our Bio Pure Series R.O. Purification System. Our team of well-trained technicians receives many hours of training prior to on field assignments. Installation, maintenance and repair of our Bio Pure R.O. units become hassle-free affairs because we are just a phone call away.
For contact details of our R.O. Service Line, go to Contact Us.
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Split-Second Dissemination of Information:
SMS for particular Distributors:
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SMS allows us to reach thousands of Distributors at a split second. Announcements, reminders and messages are some of the items we sent via SMS; an effective way of beating the rush hour.
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Training, Meeting and Beauty Amenities:
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Seminar Halls are located within our premises in all of our branches, serving as multi-purpose halls where most of our training and development courses are carried out here. Diamond lounge is a comfortable room for the meeting of leaders and committee, while our Beauty Center is administered by our trained staff in Beauty & Skincare and Foundation Lingerie range. Distributors and customers can obtain full product information prior to any purchase.
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